Meet The Team

MANAGER OF CUSTOMER GROWTH

Tenure: 8+ Years
Years in Auto: 8+ Years
From: White City,  SK

Understanding the customer journey comes naturally to Ryan because he has worked several different roles here! His experience coupled with his self-declared title of “tech nerd” make him the perfect person to lead our Customer Success team and ensure dealerships are in good hands. Ryan enjoys staying current with the latest industry trends and is most curious about how AI is going to shape the car buying process. Regardless of what that looks like, he knows he's ready to embrace the future. 

MARKET DEVELOPMENT LEAD

Tenure:  2+ Years
Years in Auto: 10+ Years
From: Milton, ON

If you’ve engaged with us online, you likely already know Angie. She is passionate about nurturing connections and getting curious about problem-solving. A big personality with even bigger ideas, she knows exactly what your dealership needs. Angie has no hesitation to dive right in; that’s why she spends her time off near the water boating, sunbathing, or doing yoga on the dock.

CUSTOMER SUCCESS MANAGER

Tenure:  5+ Years
Years in Auto: 5+ Years
From: Quispamsis, NB

Sherry uses a collaborative approach when working with dealerships and aims to be your most trusted advisor. She digs deep into the data to understand the story behind the numbers, which helps customers build an informed strategy. It makes sense that Sherry enthusiastically dives into pages of data because outside of work she spends most of her time reading books with her book club!

CUSTOMER SUCCESS MANAGER

Tenure:  1+ Year
Years in Auto: 4+ Years
From: Vaughan, ON

Carrie builds strong relationships with dealers, laying the foundation for client success. That trust lets everyone to  view results objectively and keeps every campaign running smoothly. Balancing many moving parts comes naturally to Carrie, who spends her free time staying active and participating in her kids’ activities.

CUSTOMER SUCCESS MANAGER

Tenure: <1 Year
Years in Auto: 5+ Years
From: Airdrie, AB

Max joined sMedia with depth of knowledge in both the automotive industry and the tech world. From humble retail beginnings, he developed an interest in coding, which firmly grounded his career in tech. Max went on to work as a director for CodeNinjas and spent time sharing his knowledge with kids who wanted to learn to code. His drive for collaboration and teaching landed him in a CSM role that blends the two together. Aside from being a consultant you can trust, Max enjoys exploring Alberta in search of the best restaurant and, of course, playing video games on his custom-built supercomputer.

CUSTOMER SUCCESS MANAGER

Tenure: 4+ Years
Years in Auto: 8+ Years
From: Airdrie, AB

Lindsay comes from a family with deep roots in the automotive industry and previously served as a Dealership Marketing Director on Vancouver Island. Her passion for analytics and GA4 helps her leverage market trends to craft effective, data-driven strategies for her clients. Outside of work, Lindsay loves spending quality time with her wife and dog, and taking every opportunity to explore the Rocky Mountains.

SENIOR DIGITAL ADS STRATEGIST

Tenure:  2+ Years
Years in Auto: 16+ Years
From: Winnipeg, MB

Doug is not afraid to ask the question ‘why’; in fact, quite the opposite. He creates the best way forward by fully understanding the problem. Doug is a talented strategist and also a musician! His technical skills are proof that hard work builds talent, personally and professionally.

IMPLEMENTATIONS & SUPPORT TEAM LEAD

Tenure:  9+ Years 
Years in Auto: 9+ Years
From: Milton, ON

Jazz is a master at keeping things organized, which is why we are lucky to have her keeping projects running smoothly! Her proactivity ensures there's a plan for any problem that could possibly arise. She is a master planner and an even better movie trivia buff. Challenge her to a Disney trivia battle; I dare ya.

DIGITAL ADS STRATEGIST

Tenure:  3+ Years
Years in Auto: 3+ Years
From: Powell River, BC

Julia loves continuing to learn about the advancements in tech capabilities and new approaches to marketing. She is known for jumping in and helping whenever she can. When it’s not learning about technology, it’s learning about the great outdoors; she loves to get outside!

CUSTOMER SERVICE COORDINATOR

Tenure: 6+ Years
Years in Auto: 6+ Years
From: Calgary, AB

Sharon embodies one of our company values, ‘Curiosity ’. She strives to understand the root of a problem before assigning a solution. Once a plan is in motion, Sharon enjoys seeing the results come to life. When hard work pays off and you see the end goal in front of you is what gives Sharon satisfaction in her role. It's no surprise that when she’s offline, Sharon deep dives into true crime cases to see how the puzzle pieces came together!

TECHNICAL SUPPORT LEAD

Tenure: <1 Year
Years in Auto: 7+ Years
From: Toronto, ON

Hally is no stranger to automotive and never backs down from a challenge. When approaching a project, she starts by understanding what brought us to this point. Once she fully understands the obstacle in front of her, she can create a proactive strategy to overcome it. Hally strongly advocates that documentation is key to gaining the best insights into what is and isn't working. Hally also likes to better understand the world around her by trying a local cafe or market she's never visited and immersing herself in a new experience.

GRAPHIC DESIGNER

Tenure:  <1 Year
Years in Auto: 3+ Years
From: Bangladesh

Munib has an inherent attention to detail. He wants the customer journey to be efficient while aligning for our clients' story. Bridging the gap between the two is where the magic happens, and Munib knows just how to do it. Outside of work Munib is a family man, spending plenty of time with his daughter.